Jo Malone Basil & Neroli Jo Malone

Fast Shipping and Professional Packaging

Because of our long-standing relationship with UPS FedEx DHL and other top international carriers, we are able to provide various shipping options. Our warehouse personnel will pack all goods to our exacting specifications. Prior to shipping, your goods will be thoroughly examined and safely secured. We deliver to thousands of clients every day from all over the world. This shows our commitment to becoming the biggest online retailer in the world. There are distribution centers as well as warehouses across Europe as well as the USA.

Orders that include more than 1 item are given processing time according to each item.

Prior to shipment, we check the item thoroughly before sending the items. The majority of orders are shipped within 48-hours. Delivery time ranges between 3-7 days.

Returns

The stock is constantly changing and not fully managed by us due to the involvement of several parties including the factory and our warehouse. This means that the actual stock could change at any time. It's possible that your order may run out of stocks after you place the order.

Our policy is valid for a period of 30 days. However, if the 30 days have elapsed after you bought your item, we will not be able to give you a refund or exchange.

Your item must be in its original packaging and not be used. The item must be in its original packaging.