Jo Malone Silver Birch & Lavender Jo Malone

Fast shipping and professional packing

Our long-standing partnership with UPS FedEx DHL and other international carriers lets us offer an array of shipping services. Our warehouse staff is highly trained to package your goods precisely according to the specifications we provide. The goods you send us are checked thoroughly and properly secured before shipping. We ship to thousands customers every day across multiple countries. The fact that we're determined to become the largest online retailer in the world is clear. Both Europe as well as the USA have warehouses and distribution centers.

It is important to note that orders with multiple items are processed according to the specific item.

We will inspect each and every one of the items ordered before shipping. Today, the majority orders will be shipped within 48 hours. The time to deliver varies from 3-7 days.

Returns

We are not able to manage the stock at our warehouse or factory. The stock levels may fluctuate at any given time. It's possible that your order will become unfulfilled after you place the order.

Our policy is for 30 days. We will not replace or refund your purchase if it has been 30 days since the purchase.

Your item must be in the original packaging and be unused. It should also be in the original packaging.