Jo Malone Velvet Rose & Oud Jo Malone

Fast Shipping and Professional Packing

We offer a broad range of shipping options due to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are highly trained and will be able to pack your goods in accordance with our exact and precise specifications. Your goods are thoroughly checked and properly secured before shipping. We ship to thousands of customers daily in different countries. This shows our commitment to being the largest retailer on the internet. Both Europe and the USA have distribution and warehouse centres.

Note: Orders that contain more than one product will be assigned a distinct processing time dependent on the particular product.

Prior to shipment, our team will perform a thorough inspection on the products you ordered. Currently, most orders are shipped within 48 hours. Delivery time ranges between 3-7 days.

Returns

Due to multiple entities, including the factory and the warehouse, we are unable to completely manage our stock. Actual stock levels may fluctuate at any moment. It is possible that the stocks could be depleted after your order has been processed.

Our policy is for 30 days. However, if 30 days have passed from the date you purchased the product, we are unable to provide a refund or exchange.

In order for your item to be considered eligible for return it must be in its original packaging, unopened and in the same condition as when you received it in. It should also be returned in its original packaging.