Jo Malone Vetiver & Golden Vanilla Jo Malone

Quick Shipping and Professional Packaging

Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and many other world-class carriers, we can provide various shipping options. Our warehouse employees will pack every item to our exacting requirements. Before they are shipped, your goods will be thoroughly examined and secured. We deliver to thousands of customers every day from all over the world. The fact that we're determined to become the largest online retailer in the world is evident. Both Europe and the USA have distribution and warehouse centres.

Orders that include more than one item are assigned processing periods according to each item.

We will inspect each and every one of the items ordered before shipping. The majority of orders will be sent within 48 hours. The delivery estimate is between 3 and 7 days.

Returns

The inventory is constantly changing and we do not control it completely due to the fact that many stakeholders are involved, including our factory and warehouse. So the actual stock may alter at any time. You may not receive your order once the order has been made.

The policy is for 30 days. If it's been more than 30 days since you purchased your item and we're unable to offer you a full exchange or refund.

Your item should be in the original packaging and not be used. It should also be returned in its original packaging.